Visitor information
Welcome to Metro Med
We aim to make your visit safe, comfortable and clear, with care delivered respectfully, privately and transparently.
Before your visit
Choose the appropriate clinic and clinician, arrive at your appointment time, and notify us in advance if you need to change or cancel. Bring identification, insurance information if applicable, current medication and supplement details, relevant reports and test results, and any known allergies. Tell the care team about chronic conditions or changes to your health.
Arrival and waiting times
Check in at reception and provide the information needed to create or update your medical record. Waiting times may vary with patient numbers, urgent cases and clinical priorities.
Your rights
You may expect appropriate, safe care within the clinic’s licensed services; identification of your care provider; clear information about your condition, proposed care, possible risks, alternatives and referral needs; participation in medical decisions and consent; respect for privacy and confidentiality; respectful treatment without discrimination; clear information on service charges; and a way to raise feedback or complaints.
Your responsibilities
Provide accurate and complete information; attend appointments or notify us of changes; follow care instructions and ask when something is unclear; respect staff and other patients; follow safety and infection-control instructions; and avoid photographing, recording or sharing other people’s information without the required permission.
Privacy and personal information
Personal and health information is collected when needed to provide care and maintain medical records. Access and use should follow the clinic’s applicable policies and Saudi requirements. Contact the clinic for the detailed policy or questions about your information.
After your visit
Follow the prescribed care instructions and attend recommended follow-up appointments. Ask your clinician to explain any test results or instructions that you do not understand.
Urgent conditions
In a life-threatening situation, seek emergency assistance immediately. Do not wait for an appointment or an online enquiry response.
Questions and feedback
Contact info@metromed.clinic or call 920022005 for enquiries, comments or help preparing for your visit.